All orders must be a minimum of $350 for new Customers and $250 for existing Customers. Stock items must be ordered in minimum order quantities, as outlined on our website.
 
Payment of the first order is to be paid in full prior to delivery. After you have placed your first pre-paid order, you can complete an Account Application Form to open a credit account with us.
 
For account customers payment terms are strictly 30 days from the date of invoice by direct deposit- Failure to do so will incur an additional 7% on overdue invoices. We have the right to place your account on hold until payment is received and/or place your account on a pre-paid basis.


Payment via Visa/MasterCard over the phone (1.2% bank processing charge may apply). Invoices paid on time will receive a 5% discount.
 
We reserve the right to vary prices and substitute product colours. Prices charged will be determined by us by reference to our standard prices in effect at the date of the order.  We reserve the right to increase the prices, however, we will not change any prices for an existing order that has already been accepted by Potters Shed.
 
Freight is charged on all delivery’s ex warehouse at buyers’ expense and is based on a % of the value of goods sold. We shall not be liable for delay in delivery/supply. If we quote a time for delivery/supply, it’s an estimate only.
                                     
If you tell us to deliver the Goods over different times or to different addresses from those specified in the Account Application Form, then you: shall be liable for any additional cost, charge and expense incurred by us in complying with your direction.
 
The freight charge is for one delivery only. If the carrier charges Potter’s Shed for waiting or redeliver of goods, this will be charged to the customer’s account.
 
Pallet pricing assumes the customer has forklift to onload and operates in a business not residential area and has reasonable access for a commercial delivery. Palletised deliveries to a residential property will incur a $50 fee if we have not been provided with prior notice.
 
Customers are welcome to use their own freight provider and arrange their own insurance.
 
We do not offer insurance on freight. Goods are packaged at a commercially acceptable level for wholesale customers, and we will not be responsible for goods damaged in transit.
 
Goods can also be collected from the warehouse in Geelong VIC once a day/time has been arranged free of charge.
 
Any order that cannot be fulfilled on its receipt will automatically be back ordered and processed when stock becomes available unless it is your stated standard policy not to accept back orders or you specifically mark your order, “Do Not Back Order”. Signing paperwork acknowledges receipt of the full noted consignment.
 
As many items are handmade there will be product variations, these variations are in keeping with the nature of manufacture and credit claims will not be recognised based on these variations this includes hand painted items and Rust Garden items. As rust is a natural product and generally self-healing, credit claims will not be recognised based on these variations.
 
You shall not return any Goods to us without obtaining prior authorisation from us.  Unauthorised/change of mind returns will not be accepted.  No returns will be accepted unless a copy of the relevant invoice is enclosed with the returned Goods.  A list of the Goods returned including product descriptions, quantity, date of return and the Customer’s name and address must also be enclosed. All Goods must be returned in the original packaging, and you shall be responsible for all damage incurred during return shipment.
 
Cancellation of order will not be accepted on Goods that are not regular stock which are in the process of manufacture (special order) or ready for shipment.
 
We may terminate this Agreement if you commit a material breach of these Terms, which includes but is not limited to the failure to make payment for our Goods by the due date, and this breach is not remedied within 7 days of written notice given by us.